Privacy Policy

1. About This Policy

This Privacy Policy explains how Ascendant Groups ("Ascendant Groups," "we," "us," or "our") collects, uses, protects, and discloses information about visitors, agents, applicants, and clients ("you"). It covers https://ascendantgroups.com, including the Digital Briefcase portal, our forms and landing pages, our onboarding and training resources, and our email and text message communications.

Ascendant Groups is an insurance and financial services organization that recruits, trains, and supports licensed agents, and connects consumers with life insurance and annuity products offered by third-party carriers.

By using our website or submitting your information to us, you agree to the practices described below.

2. Information We Collect

We collect only the information we need to serve you.

Information you give us directly. When you complete a form on our site — including the Agent Check-In Form, onboarding forms, contact requests, or event registrations — we may collect your name, mobile phone number, email address, mailing address, agent or license information, employment and licensing history, and any message or notes you choose to send us.

Information collected automatically. When you visit our website, our servers and analytics tools may record your IP address, browser type, device type, operating system, referring page, pages viewed, and the dates and times of your visits.

Communication records. We keep records of emails, text messages, form submissions, and support requests exchanged with us, including the date, time, and content of those communications and your consent records.

We do not knowingly collect Social Security numbers, financial account numbers, or health information through this website. Any sensitive information required to apply for an insurance product is collected directly by the applicable insurance carrier through its own secure application process and is governed by that carrier's privacy policy.

3. How We Use Your Information

We use the information we collect to:

- Respond to your inquiries, applications, and support requests

- Deliver the agent onboarding, training, licensing, and support services you requested

- Send appointment reminders, meeting links, schedule changes, and event notifications

- Send account, onboarding, and status updates

- Send promotional, recruiting, and educational messages where you have consented to receive them

- Verify identity, licensing status, and eligibility

- Maintain records of your consent and communication preferences

- Improve our website, content, and services

- Comply with insurance, telecommunications, and other legal and regulatory obligations

We do not use your information for automated decision-making that produces legal effects about you, and we do not sell your personal information.

4. SMS / Text Messaging Program and Consent

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Consent. By providing your mobile phone number to Ascendant Groups — through a form on our website, a written or verbal request, or by texting us first — you consent to receive text messages from us at that number. Consent to receive text messages is not a condition of any purchase, application, appointment, or employment. Message consent is collected only from the individual who owns the mobile number.

Types of messages you may receive. Appointment and meeting reminders, Zoom or training links, onboarding and licensing status updates, account and support replies, event and announcement notices, and recruiting or promotional messages where you have opted in to receive them.

Message frequency. Message frequency varies. You can generally expect up to 2–6 messages per month, though conversational replies to your own messages are not limited.

Cost. Message and data rates may apply. These charges come from your mobile carrier, not from Ascendant Groups.

Opting out. You may cancel at any time by replying STOP to any message from us. You will receive a single confirmation message and will not receive further text messages unless you opt in again. You may also opt out by emailing or calling us using the contact details in Section 10.

Getting help. Reply HELP to any message for assistance, or contact us using the details in Section 10.

Carrier disclaimer. Carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission by your mobile carrier and is not guaranteed.

Supported carriers. Our messaging program is supported on major U.S. carriers, including AT&T, Verizon, T-Mobile, Sprint, U.S. Cellular, Boost, MetroPCS, Cricket, and Google Voice, among others.

Consent records. We retain records of your opt-in and opt-out requests so we can honor your preferences and demonstrate compliance with applicable law. These records are never sold, rented, or shared for marketing purposes.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We do not share your information with third parties or affiliates for their own marketing or promotional purposes.

We disclose information only in these limited circumstances:

- Service providers acting on our behalf. Vendors that host our website, send our email and text messages, manage our CRM, or provide customer support services. These providers may use your information only to perform services for us and are contractually prohibited from using it for their own purposes.

- Insurance carriers you ask us to work with. If you request a quote, application, or policy, we provide the information needed to process that request to the applicable carrier. Each carrier handles that information under its own privacy policy.

- Legal and regulatory requirements. Where required by law, subpoena, court order, regulatory examination, or to protect our rights, safety, or property.

- Business transfers. In connection with a merger, acquisition, or sale of assets, subject to the protections in this policy.

Mobile opt-in exclusion. All of the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, excluding aggregators and providers of the text messaging services used to deliver our messages to you.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to keep the site functioning, remember your preferences, and understand how visitors use our pages. We may use analytics services to measure traffic and page performance in aggregate.

You can disable cookies through your browser settings, though some parts of the site may not work as intended.

Cookie and analytics data is not linked to your text messaging opt-in data, and no mobile opt-in information is passed to analytics or advertising providers.

7. Data Retention and Security

We keep personal information only as long as needed for the purposes described in this policy, or as required by insurance, tax, and telecommunications recordkeeping rules. Consent and opt-out records are retained for as long as required to demonstrate compliance.

We use reasonable administrative, technical, and physical safeguards — including access controls, encrypted transmission, and vendor security review — to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on where you live, you may have the right to:

- Request access to the personal information we hold about you

- Request correction of inaccurate information

- Request deletion of your information, subject to our legal and regulatory retention obligations

- Opt out of marketing emails at any time using the unsubscribe link in any email

- Opt out of text messages at any time by replying STOP

- Ask us not to sell or share your personal information — we do not sell or share it in the first place

To exercise any of these rights, contact us using the details in Section 10. We will verify your identity before acting on a request and will respond within the timeframe required by applicable law. We will not discriminate against you for exercising a privacy right.

9. Third-Party Links, Children's Privacy, and Changes

Third-party links. Our website links to carrier websites, Zoom meetings, Telegram groups, and other external resources. We are not responsible for the privacy practices of those sites, and this policy does not apply to them. Review their policies before providing information.

Children's privacy. Our website and services are intended for adults. We do not knowingly collect personal information from anyone under 18. If we learn we have collected such information, we will delete it.

Changes to this policy. We may update this policy from time to time. The revised version will be posted on this page with a new effective date. Material changes affecting our text messaging program will be communicated to opted-in subscribers before they take effect.

10. Contact Us

Questions about this policy, your information, or our text messaging program:

Ascendant Groups: 310 Furman Blvd Key Pork, New Jersey 07735

Phone: 9363853396

Email: [email protected]

Website: https://ascendantgroups.com

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